REFUND POLICY

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Because Letters from Mars is a curated storytelling experience delivered in physical envelopes over time, our refund policy reflects the personal and unique nature of the service.

1. Full Refund Window

You may request a full refund within fourteen (14) days of your original purchase, provided that no more than one (1) envelope has been mailed to you. To request a refund, please contact us through the Contact page with your order number.

2. Partial Refunds After Delivery Begins

Once your subscription has begun and multiple envelopes have been mailed, we offer prorated partial refunds calculated as follows:

• The total subscription price is divided by ten (10) to determine the value of each month.
• Refunds are issued for the remaining months not yet mailed at the time of the refund request.
• Envelopes already mailed or in transit at the time of the request are not eligible for refund.

3. Non-Refundable Situations

Refunds cannot be issued in the following cases:

• More than fourteen (14) days have passed since purchase and the subscription has been completed
• The subscription was purchased as a gift and has already begun delivery to the recipient
• The subscriber changes their mind about the tone, style, or personal nature of the letters

Because Letters from Mars is a literary experience, we encourage all interested readers to review the sample letters, testimonials, and description of the experience carefully before subscribing.

4. Lost or Damaged Envelopes

If an envelope is lost or arrives damaged in the mail, please contact us within fourteen (14) days of the expected delivery date. We will investigate with the postal carrier and, whenever possible, send a replacement at no additional cost.

5. Failed Deliveries Due to Incorrect Address

If a shipment is returned to us because of an incorrect or outdated address provided by the subscriber, we can resend the envelope, but the subscriber will be responsible for any additional shipping costs.

6. Gift Subscriptions

Gift subscriptions are non-refundable once the first envelope has been delivered to the recipient. If you gave a gift subscription and would like to change the recipient before delivery begins, please contact us and we will do our best to accommodate.

7. How to Request a Refund

To request a refund, please contact us through the Contact page on our website. Include:

• Your name
• Your order number
• The reason for your refund request

We will respond within five (5) business days.

8. Processing Time

Approved refunds are processed within seven (7) to ten (10) business days and will be issued to the original payment method used at checkout.