PRIVACY POLICY
Last updated: July, 9, 2026.
Letters from Mars respects the privacy of every subscriber. This policy explains what information we collect, how we use it, and the care we take to protect it.
1. Information We Collect
To provide the Letters from Mars experience, we collect the following information:
- Contact information: name, email address, and mailing address
- Payment information: processed securely through third-party payment providers; we do not store credit card numbers on our servers
- Communication history: any messages exchanged with our customer service
- Website usage data: basic analytics such as pages visited, time spent, and general location (city/country level), collected through standard analytics tools
2. How We Use Your Information
Your information is used only to:
- Deliver your subscription and communicate about your orders
- Process payments and issue refunds when applicable
- Respond to your questions or requests
- Send occasional updates about Letters from Mars, including new offerings or important service announcements
- Improve our website and subscription experience
We do not sell, rent, or share your personal information with third parties for their marketing purposes.
3. Third-Party Services
Letters from Mars uses trusted third-party services to operate our subscription. These may include:
- Payment processors (such as Stripe or PayPal)
- Email service providers (such as MailChimp or ConvertKit)
- Website hosting and analytics providers
- Postal and shipping services
Each of these providers has their own privacy policies governing their use of your information.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and gather anonymous analytics data. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly as a result.
5. Data Retention
We retain your personal information for as long as your subscription is active and for a reasonable period afterward to comply with legal, accounting, or reporting requirements. If you wish to have your information deleted from our records, please contact us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
7. Security
We take reasonable precautions to protect your personal information, including secure hosting, encrypted payment processing, and limited internal access. However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorized access.
8. Children’s Privacy
Letters from Mars is intended for adults. We do not knowingly collect information from anyone under the age of 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website with the “Last updated” date.
10. Contact
If you have questions or concerns about this Privacy Policy or how your information is handled, please reach out through the Contact page on our website.